Return and Refund Policy

Last updated: December 14, 2023

Thank you for choosing ENGRAVERTOOL.

In the event that you're not entirely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms apply to any products you have purchased from us.

Interpretation and Definitions


Words with initial capitalization have specific meanings as defined under the following conditions. These definitions hold regardless of their appearance in singular or plural form.


In this Return and Refund Policy:

  • Company: (referred to as "the Company", "We", "Us", or "Our" in this Agreement) pertains to ENGRAVERTOOL.
  • Goods: indicate the items available for sale on the Service.
  • Orders: represent your requests to purchase Goods from Us.
  • Service : refers to the Website.
  • Website: specifically denotes ENGRAVERTOOL, which is accessible at
  • You: refers to the individual using or accessing the Service, or the company, or any other legal entity that this individual represents while using or accessing the Service.

Your Order Cancellation Rights

You have the right to cancel your Order within 30 days without providing any explanation.

The cancellation deadline is within 30 days from the date you received the Goods or when a third party you've designated, other than the carrier, takes possession of the delivered product.

To execute your cancellation right, you must notify Us clearly of your decision. You can inform us by:

Sending an email to:

Upon receiving the returned item, we will issue a refund within 14 business days. The refund will be processed using the same payment method you used for the order, and you won't incur any charges for this reimbursement.

Conditions for Returns

To qualify for a return of Goods, please ensure the following:

  • All returned items must be in their original packaging.
  • Products should be new and in a condition suitable for resale, not previously installed or used for display.
  • Goods that are unsealed after delivery due to health protection or hygiene reasons are not eligible for return.

We retain the right to decline returns of any merchandise that does not meet these specified return conditions at our sole discretion.

Only regular-priced Goods are eligible for refunds. Goods on sale, unfortunately, cannot be refunded. However, this exception may not apply to You if restricted by applicable law.

Returning Goods

You are accountable for both the expenses and risks involved in sending the Goods back to us. Please get in touch with our customer service for guidance on the return and exchange address.

We cannot accept responsibility for any damage or loss of goods during the return shipment. As a precaution, we suggest using an insured and trackable mail service. Please note that we cannot process a refund until we physically receive the Goods or have proof of their return delivery.

Contact Us

For inquiries about this Returns and Refunds Policy, please contact us at:


    Contact form